For Christmas, in addition to my toshid'amour, I had the ambition to spend a few days in London lovers.
In theory it fell steeply. With the loyalty program of train station I have lots of bonus points to sluice seen at the base I am interested ever, considering that " these loyalty programs is just for the truffles . Except that when I mentioned the price of accommodation in London, I thought it would be quite limited the budget by drawing in the bonus. I
phone. I pass on c **$$* that asks you to type 1 and type 2 ... when I dialed all the numbers on the keyboard, finally I have a real human on the line. I explain my case, sure of myself, and then wham! the daughter she told me bluntly that "it is not possible, Madame, you only have 351pts. What? Thief! my tape! all my points have fled ...
In this situation, I let go of the case, I want an explanation! should not take me for a truffle base.
In theory it fell steeply. With the loyalty program of train station I have lots of bonus points to sluice seen at the base I am interested ever, considering that " these loyalty programs is just for the truffles . Except that when I mentioned the price of accommodation in London, I thought it would be quite limited the budget by drawing in the bonus. I
phone. I pass on c **$$* that asks you to type 1 and type 2 ... when I dialed all the numbers on the keyboard, finally I have a real human on the line. I explain my case, sure of myself, and then wham! the daughter she told me bluntly that "it is not possible, Madame, you only have 351pts. What? Thief! my tape! all my points have fled ...
In this situation, I let go of the case, I want an explanation! should not take me for a truffle base.
So imagine you at the station, when you renew your card the most loyal, well, your points get lost because there is a delay between when you return the card and when you get (not ask me why, it's like this: because of "delay" you're not fitting full stop).
probably affected by my despair, the girl, very courteous to me tells me that she will re-credit my bonus: will treasure having visited . phew! Yes, but not immediately, within a week (well you think, Unearthing the loot in the garden anyway, it is not alone, imagine!).
probably affected by my despair, the girl, very courteous to me tells me that she will re-credit my bonus: will treasure having visited . phew! Yes, but not immediately, within a week (well you think, Unearthing the loot in the garden anyway, it is not alone, imagine!).
Until that happy day, I say, see next booking. And here is the second effect retention head c **. Because it's not because you have warm pts (knowing that 1 € spent = 1 point earned) that is in the pocket. Certainly, Paris-London round trip is 6000 pts, but the problem is that "sorry, it's full, there's no room for free tickets" (sic). Free? she dares to call them free tickets?
I understood. For Christmas we will stay home, and you Arnaud Masson , Mr. loyalty program sncf is more trouble to write about our wonderful relationship based on trust and loyalty, I despise you.
